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The Tourist Office

Welcome!

Our friendly team is on hand to welcome and advise you, 330 days a year, to ensure you have an excellent stay! We look forward to seeing you at 3 Quai des Arts in our beautiful timber-framed building.

Come

to the Tourist Office

Our address:

3 Quai des Arts, 51000 Châlons-en-Champagne

Our opening times:

Summer opening times: From May 1st to September 30th
Mondays – Saturdays: 9.30am -12.30pm and 1.30 – 6.30pm
Sundays and bank holidays: 10.30am -12.30pm and 2 – 6pm

Winter opening times: From October 1st to April 30th
Mondays to Saturdays: 9.30am -12pm and 1.30 – 6pm
Closed Sundays and public holidays

An array of services

on offer to you

An online zone with free WiFi connection

A boutique and ticketing service

An exhibition room

An interactive information panel accessible 24/7

Contact us by phone on 03 26 65 17 89 or by email to benefit from our expertise and knowledge of the area and to help you plan a great experience tailored to your tastes and your budget.

Our commitment to quality

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The Châlons-en-Champagne Tourist Office:

  • Has been committed to a regional Quality Initiative since 2004
  • Obtained the Qualité Tourisme certification in January 2016 which was again renewed in 2019
  • Puts quality at the centre of all its activities and relationships with its clients:

    visitors to the region, public bodies, and partners

Our values

The Tourist Office team is made up of a group of friendly individuals with diverse backgrounds.
We are united by our shared human values:

RESPECT    •    A WELCOMING APPROACH   •   LISTENING   •    CARING   •   EMPATHY

This service is also a non-profit organisation commissioned and subsidised by the local authorities, which serves customers and works in collaboration with local partners. Our corporate values bring us together:

INNOVATION   •   A GREAT TEAM SPIRIT    •   SATISFACTION    •   CUSTOMERS   •   QUALITY   •   EXPERTISE

Our commitment to quality

towards our visitors
  • Reception

    A warm and personal welcome tailored to our visitors

  • Brochures

    Accurate, complete and up-to-date documentation about the local area and region

  • The location

    A clean, spacious, friendly venue to welcome visitors

  • Online access

    An online zone with a computer and sockets for recharging equipment as well as free internet access.

  • Services

    • A boutique with personalised items and regional products
    • A selection of gifts and items for visitors of all ages, which are regularly refreshed and updated

  • Attentive and responsive to your needs

    We are always attentive to all your feedback, comments, suggestions and demands, and are keen to find solutions as quickly as possible.

    Information is available 24/7 on our website and at our outdoor interactive terminal.

  • Qualified staff

    A thorough knowledge of our partners and their services

    Qualified staff at our reception desk, as well as for the various tours and services we offer

Our partners

The aim of these partnerships is twofold: to promote Châlons-en-Champagne by varying the way information is shared and to allow you to benefit from preferential rates. Discover our existing partnerships and how to take advantage of the special offers below.